Privacy and cookies policy

Last Updated: 18th May 2018

This Privacy Notice applies to information that DELUA SHOP, managed by Daniella Vázquez Davey with NIF 09058164 – M (individually and collectively referred to herein as “DELUA SHOP”, “we,” “us” or “our”) collects from and about you:

(i) on or in connection with DELUA garments purchases you make in different stores or otherwise offline;
(ii) in connection with your visits to www.deluashop.com (or any subdomain thereof), or one of our other websites, applications or other services from which you are accessing this Privacy Notice (each referred to herein as a “Site”).

This Privacy Notice describes how and what information we collect, how we use it and to whom and under what circumstances we may disclose it. The personal information we collect under this Privacy Notice is controlled by Daniella Vázquez Davey, C/Jazmín 13, Benahavís (España). The “personal information” we collect and process under this Privacy Notice means any information from which you can be identified and includes your name, postal address, zip or postal code, email address, telephone number, date of birth, payment information, demographic information, transaction details, IP address, site usage information and other information we may collect, depending on the circumstances.

HOW WE COLLECT INFORMATION

  • Information You Provide to Us
  • We (and our service providers) collect personal information from and when you:
  • purchase products or services from us, whether on our Site, including after sales care services.
  • create an account with us, or otherwise sign up for a service or feature;
  • opt in to receive marketing from us, including through one of our third party partners acting on our behalf;
  • complete a survey;
  • participate in a sweepstake, contest or other promotion run or sponsored by DELUA SHOP;
  • contact our customer services team;
  • communicate with us via third-party social media sites;
  • submit a rating or review via our site; or
  • contact us, or otherwise provide information to us.

In some cases, you may provide personal information to us about another person, such as when you purchase a gift for someone and request that we ship it to that person, or when you share Site content with another person. In such cases, you confirm that you have the authorization of such person to provide us with such information.

When you are a creating an account for the first time on www.deluashop.com with an email address that you have previously provided to us in another circumstance (e.g., when signing up for our emails, or by entering one of our sweepstakes or other promotions), we may recognize that email address and, once you have completed the online account set-up process, you may be able to see some of your personal information already included in your new online account. This is happening because we have recognized your email address and, for your convenience, have added your information to your online account. You can always change this information by signing into your online account.

Third-Party Sources & Publicly Available Sources

We also work closely with third parties (such as business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, address update providers, data append providers, co-promotion partners and credit reference agencies), and may lawfully receive demographic and other personal information about you from those third parties, which we may combine with the information you have provided to us. For example, we may lawfully collect information about you from content on social media platforms (e.g., when you choose to log in to our Site through a third-party social media platform (e.g., Facebook), subject to your actions and settings on those platforms). We do this to better tailor our products, services, Sites and communications, and to ensure we are providing our customers and visitors with the best shopping and browsing experiences. We process all data we obtain from such other sources in accordance with this Privacy Notice.

Note that content and information that you submit on or through Facebook, Pinterest, Instagram, Tumblr and other third-party platforms may appear on our Site through feeds or interfaces that we have with those platforms. We are not responsible for the information, content and/or privacy practices of any such third-party platforms or content pulled through them.

Site Usage Information & Other Information Collected Automatically

As part of the standard operation of the Site, certain information is collected automatically about your visits to the Site or your device accessing a Site. Our servers may automatically gather some of this “Site usage information” (such as your IP address, and information about your browsers, your device, your location, and your shopping, browsing and other usage activities). Additionally, if we have your consent, then we (and our service providers) may use cookies and other similar technologies to collect and track such information (see our Cookies Policy for more details).

HOW WE USE PERSONAL INFORMATION

We use the personal information we collect from and about you for a variety of purposes and based on one or more legal justifications, as set out below:

PURPOSE

WHAT WE USE

JUSTIFICATION

To improve your experience in the Site including to track your activities on the Site; to track clicks, purchases and conversion; to recognize your computer or device so that you are able to save your preferences and stay logged in to the Site without having to re-enter your online account credentials; to preserve the contents of your shopping cart and remind you if you have left items in it, or to remind you if you left the Site without adding items to your cart; and to otherwise enhance, monitor and analyze Site usage

Name, email address, postal address (including postcode), telephone number, date of birth, demographic information, order history, IP address, preferences, site usage information

Our legitimate business interests in providing the best shopping and browsing experiences to our customers and visitors, and to continuously improve and protect our company, property and customers against fraud (referred to as “our legitimate interest”)

To process and fulfill your requests for products and services, and to keep you informed about your requests

Name, email address, postal address (including postcode), telephone number, payment information

Performance of our contract obligations; our legitimate interest

To better understand you (including through profiling activities), in order to provide relevant, more tailored offers and messaging on and in connection with our Site, services and products, and personalize your experience on the Site as permitted by relevant law

Name, email address, postal address (including postcode), telephone number, date of birth, order history, IP address, preferences, site usage information

Our legitimate interest; consent

To contact you (via postal mail, email, and/or any other method you have elected) with promotional materials about DELUA SHOP and select partners from time to time

Name, email address, postal address (including postcode), telephone number, preferences, site usage information

Our legitimate interest; consent

To contact you when necessary or appropriate in connection with your relationship with us (such as via email in regards to your rating or review submissions)

Name, email address, postal address (including postcode), telephone number, preferences, site usage information

Performance of our contract obligations; our legitimate interest

For market research and to review and improve our advertising and emails, merchandise selections, content, services, customer service, business planning, online and offline operations and overall shopping experience

Name, email address, postal address (including postcode), telephone number, date of birth, order history, IP address, site usage information

Performance of our contract obligations; our legitimate interest

To enforce our terms and conditions, and to protect the security or integrity of the Site, our customers and our business in general (such as protecting against illegal or fraudulent activity, or misuse including cyber attacks)

Name, email address, postal address (including postcode), telephone number, date of birth, payment information, order history, IP address, site usage information

Our legitimate interest

To set up and manage your online account (including, for example, to send password reminders or notifications to changes to your account details) and to process your communication and privacy preferences

Name, email address, postal address (including postcode), telephone number, date of birth, payment information, order history, preferences, site usage information

Performance of our contract obligations; our legitimate interest

To process product returns, replacements, repairs and alterations; to resolve product issues (e.g., sending replacement products); and other customer service related issues

Name, email address, postal address (including postcode), telephone number, payment information, order history

Performance of our contract obligations; our legitimate interest

To comply with legal requirements to which DELUA SHOP may be subject (e.g., tax or financial reporting requirements and court orders)

Name, email address, postal address (including postcode), telephone number, date of birth, payment information

Legal obligation

WITH WHOM DO WE SHARE PERSONAL INFORMATION

We may disclose personal information we process for the following purposes and in the following ways, to the extent permitted by law and depending on such purpose(s) or way(s):

RECIPIENT/PURPOSE

WHAT WE SHARE

JUSTIFICATION

DELUA SHOP, for all the same purposes described in the How We Use Information section above.

Name, email address, postal address (including postcode), telephone number, date of birth, demographic information, order history, IP address, payment information, preferences, site usage information

Performance of our contract obligations, our legitimate interest and/or consent depending on the purpose as described in the How We Use Information section above

To our service providers and suppliers who act as data processors for us and process such information on our behalf, for all the same purposes described in the How We Use Information section above.*

Name, email address, postal address (including postcode), telephone number, date of birth, demographic information, order history, IP address, payment information, preferences, site usage information

Performance of our contract obligations, our legitimate interest and/or consent depending on the purpose as described in the How We Use Information section above

To provide information to and as required by local law enforcement agencies, other local government authorities, or otherwise required by law or to protect the rights and safety of our property, company and customers.

Name, email address, postal address (including postcode), telephone number, date of birth, demographic information, order history, IP address, payment information

Our legitimate interest, legal obligation

On a case by case basis, in the event that DELUA SHOP is acquired by one or more third parties as a result of an acquisition, merger, sale, consolidation, bankruptcy, liquidation or other similar corporate reorganization, where your information may be one of the transferred assets.

Name, email address, postal address (including postcode), telephone number, date of birth, demographic information, order history, IP address, payment information, preferences, site usage information

Our legitimate interest, legal obligation

If you have consented to our sharing of your personal information with third parties to use for their own marketing purposes, as permitted by law.

Name, email address, postal address (including postcode), telephone number, date of birth, demographic information, order history, IP address, payment information, preferences, site usage information

Consent

*These third-party partners act on our behalf and help us to operate the Sites and provide functionality, content, communications and other services, including the provision of the following services to and for us: website hosting; database hosting; address list hosting and management; email deployment and management; analytics; content and product distribution; payment processing; fulfillment; inventory management; security; and fraud detection and prevention. If you would like to know more information about the third-party companies currently charged with such data processing, please contact us with your request at info@deluashop.com.

We may also use third party web analytics services, currently Google Analytics and Adobe services, to help us track and analyze the use of our Site and to measure the effectiveness of our advertising, Site content and communications. These service providers are acting on our behalf and use tools such as cookies, tags and web beacons, to help us gain this understanding. (See our Cookies Policy for more details on cookies, web beacons and other tags.)

If you choose to contribute to a social, community or other publicly available area or feature of our Site, the information you submit may be made available to the general public depending on your settings (which is why we recommend that you do not submit or post any personal information to such forums, such as your full name, home address, phone number and/or other information that would enable others to contact or locate you).

YOUR CHOICES/YOUR PRIVACY RIGHTS

You have various rights in connection with our processing of your personal information, each of which is explained below. If you wish to exercise one or more of the above rights, please contact us with your request at info@deluashop.com, and include your name, email and postal address, as well as your specific request and any other information we may need in order to provide or otherwise process your request.

  • Access. You have the right to request a copy of the personal information we are processing about you, which we will provide back to you in electronic form. For your own privacy and security, in our discretion we may require you to prove your identity before providing the requested information.
  • Rectification. You have the right to have incomplete or inaccurate personal information that we process about you rectified. Note that you can always make certain adjustments to certain personal information directly through your online account.
  • Deletion. You have the right to request that we delete personal information that we process about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Restriction. You have the right to restrict our processing of your personal information where you believe such data to be inaccurate, our processing is unlawful or that we no longer need to process such data for a particular purpose, but where we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it. In such case, we would mark stored personal information with the aim of limiting particular processing for particular purposes in accordance with your request, or otherwise restrict its processing.
  • Portability. You have the right to obtain personal information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) personal information which you have provided to us, and (b) if we are processing that data on the basis of your consent (such as for direct marketing communications) or to perform a contract with you (such as to manage your online account).
  • Objection. Where the legal justification for our processing of your personal information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
  • Withdrawing Consent. If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. If you would like to withdraw consent, including if you would like to opt out of receiving marketing correspondence from us, or if you wish us to stop sharing your personal information with third party marketers, please contact us at info@deluashop.com or for marketing follow the unsubscribe instructions located in the email (as relevant). (Note that we never share your payment information with other marketers.)

Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your online account, relationship, activities, transactions and communications with us. Additionally, if you do request that we stop sharing your personal information with third parties for their direct marketing purposes, it is also prudent for you to opt out from or contact that third party directly.

  • Make a Complaint. You have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws.

Agencia Española de Protección de Datos
Teléfono: +34 901 100 099/+34 91 266 35 17
Correo electrónico: internacional@agpd.es
Sitio web: https://www.agpd.es
Dirección: C/Jorge Juan, 6 28001 Madrid

Note that the rights outlined above do not extend to non-personal information.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION

Your personal information is stored by us and/or our service providers for as long as necessary to fulfill the specific purposes described herein and to the extent permitted by applicable laws. When we no longer have a legitimate business purpose for your personal information, or when you request that we delete your personal information (except where we need to retain it in order to comply with a legal obligation or to establish, exercise or defend legal claims), we will remove such information from our systems and records, which includes taking steps to anonymise it so that you can no longer be identified from it.

TRANSFER AND PROCESSING OF INFORMATION IN THE U.S. AND OTHER COUNTRIES

Your personal and other information may be transferred to and stored and processed in the United States, Switzerland and in other countries by our affiliates and our service providers pursuant to the laws of the United States or such other jurisdictions. We will ensure that such data is processed and transferred in accordance with this Privacy Notice and applicable laws.

Such countries may provide lesser privacy protections than the EEA countries, and you acknowledge that your information may thus be subject to U.S. and foreign laws and accessible to U.S. and foreign governments, courts, law enforcement and regulatory agencies. Where your personal information is transferred to our affiliates in Switzerland, the European Commission has decided that Switzerland provides adequate protection to personal information. DELUA SHOP is taking additional measures to protect personal information that is transferred from the EU to other countries through contracts with importing entities incorporating standard clauses approved by the European Commission.

SECURITY

We have implemented technical and organizational security measures in an effort to safeguard the personal information in our custody and control. Such measures we have implemented include, for example, limiting access to personal information only to employees and authorized service providers who need to know such information for the purposes described in this Privacy Notice, as well as other administrative, technical and physical safeguards. Additionally, our service providers are not authorized to use or disclose your personal information for any purpose other than providing the services to us or on our behalf, or as otherwise may be required by applicable law. While we endeavor to always protect our systems, Site, operations and information against unauthorized access, use, modification and disclosure, due to the inherent nature of the Internet as an open global communications vehicle and other risk factors, we cannot guarantee that any information, during transmission or while stored on our systems, will be absolutely safe from intrusion by others, such as hackers.

To provide you with increased security, certain personal information stored in your online account is only accessible via your username and password. You are responsible for maintaining the confidentiality of your online account credentials, and we strongly recommend that you do not disclose your online account username or password to anyone. We will never ask you for your password in any unsolicited communication. Please notify us immediately (see Contact Us section below) of any unauthorized use of your online account credentials or any other suspected breach of security.

CHILDREN’S PRIVACY

The Site is not directed to children under the age of sixteen (16), and we do not knowingly collect any personal information from children under sixteen on any Site. If you are under sixteen, do not provide your personal information on, through or to any Site. Individuals who are below the age of eighteen (18) (or the age of majority in the applicable jurisdiction) should not use the Site or our Services without authorization from a parent or legal guardian.

THIRD-PARTY WEBSITES

The Site may contain links (which may take the form of hyperlinks, widgets, clickable logos, plug-ins, images or banners) to websites and services operated by entities other than DELUA SHOP. This Privacy Notice does not apply to such other websites or services, and we recommend that you review their posted privacy policies so that you understand the relevant information collection, use and disclosure practices of such other websites and services.

PHISHING, SPOOFING & OTHER SCHEMES

It has become increasingly common for hackers, cyber-criminals and other unauthorized individuals to send emails and other communications to consumers purporting to represent a legitimate company, such as a bank or an online retailer, and requesting through those communications that the consumer provide personal, often sensitive, information. Sometimes, the domain name of the sender’s email address, or the domain name of the website requesting such information, may appear to be the domain name of a legitimate, trusted company. If you receive a request to provide information (including your online account password, or any payment information) via email or to a website or individual that does not seem to be affiliated with the Site or DELUA SHOP, or that otherwise seems suspicious to you, please do not respond or disclose your information. DELUA SHOP will never send you an email requesting that you verify any credit card information, financial information or other personal information. Please immediately report any such communication or request to us at info@deluashop.com.
Additionally, DELUA SHOP works with customs authorities, law enforcement and legal representatives globally in an effort to prevent the sale of counterfeit DELUA SHOP products, both online and offline. To avoid the risk of purchasing counterfeit products, it is best to only buy directly from official DELUA SHOP e-commerce website and authorized department stores, specialty retailers and e-tailers that you know to be reputable. To report suspected counterfeit DELUA SHOP merchandise, please email info@deluashop.com.

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time and the amended notice will be posted to the Site. Under certain circumstances (for example, in connection with certain material adverse changes to this Privacy Notice), we may also elect to notify you through additional means, such as posting a notice on the home page of the Site or contacting you via email.

CONTACT US

If you have any questions about this Privacy Notice and/or about the privacy policies and practices of our service providers, please contact us at info@deluashop.com, or at: DELUA SHOP, C/Jazmín 13, C.P. 29679, Benahavís – Málaga (Spain).

COOKIES POLICY

This Cookies Policy refers to the information collected from users or visitors (hereinafter, “you” or “your”) in our websites, applications and other services in which this Cookies Policy is published (each site web is called, individually or collectively, the “Website”) through cookies, shared local objects and other mechanisms.
Also check our privacy policy, which is part of this Cookies Policy. Our Privacy Policy also describes our use of cookies and other registration technologies, in addition to our policy regarding the collection, use, disclosure, transfer and storage of information that is generally collected from users or visitors on our Website.

CONSENT

This Site uses its own and third-party cookies to improve the service provided in it, and to show you more relevant and personalized advertising by analyzing your browsing habits. By clicking on the cookies message that appears when you visit our website for the first time, you accept the use of similar cookies and technologies, according to your current cookie configuration, our Privacy Policy and this Cookies Policy.

WHAT ARE COOKIES, SHARED LOCAL OBJECTS AND PIXEL TAGS?

1. Cookies

A “cookie” is a small data file that is placed in your web browser, computer or device, when you access or use a website, and that stores text that our web server or other third parties may read in the future. Cookies are used to recognize your browser and may allow us to identify you as the same person who visited our Website in the past, in addition to relating the use you make of our Website with other information about you, such as data on the use of the Website or personal data collected by other means. Cookies can be “session” (that is, they are stored only during a browser session) or “persistent” (that is, they continue in your browser until they expire or are permanently deleted).

2. Shared local objects (for example, flash cookies)

A shared local object is similar to a cookie, but it is stored on your computer or mobile device, instead of in the browser, through a media player or other software installed on your computer or device. A shared local object can store content that goes beyond the text. Like cookies, it is also used to recognize you as the same person who visited our Websites in the past and to relate your use of our Website with other information about you, such as data on the use of the Website or personal.

3. Web beacons and other tags

Web beacons (also called “transparent GIFs” or “pixel tags”) are usually very small, one pixel images, which are embedded in a page of a website or in electronic communications, such as in an email message. These technologies help to verify when a certain page (or area) of a Website has been viewed, when a message has been opened and when it has been clicked or links or other contents have been displayed.

WHAT DO WE USE THESE TECHNOLOGIES FOR?

We use these technologies for the following reasons:

1. Essential (strictly necessary)

We use these technologies in a way that is essential for us to provide to you a service or feature that you have requested. For example, we may use cookies to remember you when you return to the Website, and determine where to route your Web site traffic to effectively distribute the workload across numerous computers. We may also use them to remember the contents of your shopping cart.

2. Performance/Analytics

We use these technologies to monitor and analyze how you use our Website and emails. For example, we may place cookies that allow us (i) to measure the time of your requests to our servers and our responses, (ii) to test new features, (iii) to record statistics about site usage, (iv) to track your activities on our Website and emails, and (v) to track the places from which you come to our Website.

3. Social Media

Our Website contains integrations with social media platforms (including, for example, Facebook, Instagram and Pinterest), which enable those platforms to place cookies, tags and local shared objects on your browser, computer or device. You may be able to adjust the settings in your accounts on third-party social media platforms to control some of the targeted content you may see on those sites.

4. Tracking Lead Conversions

We use these technologies to track when you have made a purchase after following a link to our Website from another online location, so that we can compensate the other party for sending us your business.

5. Advertising

We use these technologies for us and other companies to deliver targeted advertisements to you both on our Website and elsewhere online. By using these technologies we hope to better tailor these advertisements to your interests based on your online activities. Sometimes this is called online behavioral or interest-based advertising. As of the date hereof, we (or our service providers) use technologies from Google for such purposes.

We also maintain relationships with several social networks and technology companies, currently Facebook, Google and Pinterest, depending on the region. These companies have specific Interest-Based Ads programs that match people who have shown interest in DELUA SHOP through our Website or other services with their profiles on their platforms and properties. If we participate in these programs, we convert your personal information (via hashing, encryption or other similar mechanisms) into a unique, non-personally identifiable value that cannot be re-identified and which can then be matched by the partner company with a user on their platform. This matching allows us to deliver more relevant, interest-based ads to users of those other companies’ platforms. To opt out, see below.

HOW CAN I MANAGE THESE TECHNOLOGIES?

Cookies:

You can manage cookies through your web browser’s settings. Through those settings you may be able to (i) receive notifications when you are receiving new cookies, (ii) disable cookies or (iii) delete cookies. Please refer to your web browser’s help section for information on how to do this. Note, however, that refusing cookies may, in some cases, inhibit or preclude your use of our Website or its features. While you are free to decline cookies, doing so may prevent you from taking full advantage of all features of our Website. Refusing cookies may also negatively impact the display or functionality of certain areas of a Website.

Local Shared Objects:

The methods for managing local shared objects are different than the methods for managing cookies and therefore the cookie management tools provided by your web browser may not enable you to remove Flash cookies or other local shared objects. Depending on how local shared objects are enabled on your computer or device, you may be able to manage them using software settings.

Collective opt-out pages:

Some (but not all) of the third-party services that we use for behavioral or interest-based advertising participate in industry bodies that allow you to opt out of their use of your collected information for these purposes. If you are a resident of the EU, click here in order to manage your opt-outs for those third party service providers who participate in such opt-out frameworks.

Browser Do-Not-Track Signals:

Some web browsers and devices permit you to broadcast a preference that you not be “tracked” online. At this time we do not modify your experience based on whether such a signal is broadcast, but to learn more about browser tracking signals and “Do Not Track”.

Web site Analytics opt-out:

To opt out of your usage of our Website being included in our Google analytics reports, you may follow these instructions (or by visiting https://tools.google.com/dlpage/gaoptout)

To opt-out of aggregation and analysis of data about your visits to our Website using Adobe, you may follow these instructions: http://www.adobe.com/uk/privacy/opt-out.html

Advertising Opt-out:

Google, Privacy Policy: http://www.google.co.uk/intl/en/policies/technologies/ads/
Google, Opt Out of Interest based Ads: https://www.google.com/ads/preferences/?hl=en
For Facebook interest-based ads, click here
For Google interest-based ads, click here
For Pinterest interest-based ads, click here

DOES ANYBODY ELSE USE THESE TECHNOLOGIES ON YOUR SERVICES?

Most of the cookies and other technologies described above on our Website are set by us (aka first party cookies) or are used in connection with our Website and set by third-party service providers at our direction and on our behalf (“Third Party Cookies”). We may use Third Party Cookies with respect to each of the uses set forth above.

You herewith agree that cookies, local shared objects and other mechanisms placed by our Website may transmit collected information to these third parties for the purposes set forth above, and those parties may report information back to us.